To learn about the latest features and fixes for the SUTUS Business Central, please select the one of the following audiences:

• Administrators and Owners
• Managers and Staff

Ideal for franchise locations with restricted space and able to deliver HD sound in noisy environments, Polycom phones are a world-leading addition to the SUTUS solution.

Quick Reference Guide How To LiveCoach a CSR How to Park and Hold Calls How to Transfer a Call to Another Store How to Adjust the Ringer and Headset Volume

SUTUS gives you a view into your company that you have never had before. Achieve a more accurate, customer-centric response with easy-to-use call reports:

Call Reporting Overview How To Generate Reports (System Administrators) How To Generate Reports (Store Managers) How To Configure Automatically Generated Reports (System Administrators) How To Read the Abandoned Calls Report How To Read the Call Summary Report How To Read the Concurrent Calls Report How To Read the Customer Callback Report How To Read the Forwarded Calls Report How To Read the Hourly Breakdown Report How To Read the One Day Summary Report

Are your CSRs professional when they handle customer calls? Do they upsell? Are they promoting the correct product? If the answer is not a resounding Yes! then you need to help them to become better.

How To Listen To Call Recordings How To Search Call Recordings